Privacy Policy
How Tourism Training handles your personal information.
Effective Date: September 2026
At Tourism Training, we respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, when we may share it, and the choices available to you when you use the Tourism Training website, learning platform, courses and related services.
1. Information We May Collect
Depending on how you interact with Tourism Training, we may collect information such as:
Information you provide
This may include:
- Full name
- Email address
- Phone number
- Account login information
- Course enrollment information
- Billing or transaction-related information
- Information submitted through contact or support forms
- Course assessments, assignments or learner submissions
- Feedback, reviews or testimonials that you voluntarily provide
- Information you provide when communicating with Tourism Training
Technical information
When you use our website or learning platform, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages or content accessed
- Approximate usage information
- Date and time of interactions
- Technical information needed to maintain security and platform functionality
The exact information collected may depend on the technologies and third-party services currently used on the website.
2. How We Use Your Information
Tourism Training may use personal information to:
- Create and manage learner accounts.
- Process course enrollments.
- Provide access to purchased courses and learning materials.
- Deliver assessments and certificates.
- Communicate with learners about courses and services.
- Respond to questions and support requests.
- Process or verify payments.
- Administer refunds.
- Improve courses, learning experiences and website functionality.
- Maintain platform security and prevent misuse.
- Maintain appropriate enrollment and certification records.
- Comply with applicable legal obligations.
- Send promotional or educational communications where permitted and where appropriate.
3. Course and Learning Data
When you participate in a Tourism Training course, we may process information related to your learning activity, such as:
- Course enrollment
- Course progress
- Assessment results
- Assignment submissions
- Completion status
- Certificate status
This information may be used to administer your learning experience and maintain accurate educational records.
4. Payment Information
Payments may be processed through third-party payment providers (including bKash).
Where third-party payment processing is used, payment information may be handled directly by the applicable payment provider in accordance with its own privacy policy and terms.
Tourism Training does not collect or store sensitive payment credentials, such as PINs or complete payment card numbers.
5. Cookies and Similar Technologies
Tourism Training may use cookies or similar technologies to support website functionality, security, analytics and user experience.
Depending on the technologies implemented on the website, these technologies may help us understand:
- How visitors use the website.
- Which pages are visited.
- How the website performs.
- Whether users encounter technical problems.
- How website content and campaigns perform.
You may be able to control certain cookies through your browser settings. Disabling some cookies may affect certain website functions.
6. Analytics and Marketing Technologies
Tourism Training may use analytics, advertising or marketing technologies provided by third parties to understand website usage, measure campaigns or improve communication.
The specific services used may change over time.
Where such technologies are implemented, they may process certain technical or usage information according to their own privacy policies and applicable settings.
7. How We Share Information
Tourism Training may share information with service providers where reasonably necessary to operate the platform and provide services.
These may include providers supporting:
- Website hosting
- Learning-management systems
- Payment processing
- Email communication
- Customer support
- Analytics
- Security
- Technical infrastructure
We may also disclose information where required by applicable law, legal process, court order or lawful governmental request.
Tourism Training does not sell learners' personal information as a commercial data product.
8. Certificates and Verification
Where certificate verification is provided, certain information may be used to verify the authenticity of a Tourism Training certificate.
The information made publicly available through a certificate-verification system will depend on the verification system implemented by Tourism Training (e.g. learner name, course title, completion date, and credential ID).
9. Learner Testimonials and Public Content
If you voluntarily provide a testimonial, review, photograph, video or other content for promotional purposes, Tourism Training may use that content for marketing or communication purposes where appropriate authorization has been obtained.
Tourism Training will not represent a fabricated testimonial as belonging to a real learner.
If you do not want your testimonial or submitted content to be used publicly, please communicate this to Tourism Training through the applicable support channel.
10. Data Security
Tourism Training takes reasonable measures to protect personal information against unauthorized access, misuse, loss or alteration.
However, no website, online platform or method of electronic transmission can be guaranteed to be completely secure.
You are also responsible for protecting your account credentials and should not share your password with others.
11. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Provide our services.
- Maintain learner and certification records.
- Meet accounting or legal requirements.
- Resolve disputes.
- Prevent fraud or misuse.
- Maintain appropriate business records.
The retention period may vary depending on the type and purpose of the information.
12. Your Choices and Requests
Depending on applicable law, you may have rights relating to your personal information, including the ability to request access to, correction of, or other appropriate action regarding certain personal information held by Tourism Training.
You may also contact us regarding marketing communications.
Requests may be submitted to:
Email: tourismtrainingbd@gmail.com
We may need to verify your identity before processing certain requests.
13. Children's Privacy
Tourism Training's programs are intended primarily for learners who can independently participate in professional or educational training.
Where applicable law imposes additional requirements regarding the collection of information from children or minors, Tourism Training will comply with those requirements.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.
14. Third-Party Websites
Our website or course materials may contain links to third-party websites.
This Privacy Policy applies to Tourism Training's services and does not govern third-party websites.
We encourage users to review the privacy policies of third-party websites before providing personal information to them.
15. International Services and Data Processing
Some service providers used by Tourism Training may process information outside Bangladesh.
Where this occurs, information may be processed in the jurisdictions where those providers operate, subject to applicable legal requirements and the providers' applicable policies.
16. Changes to This Privacy Policy
Tourism Training may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
The updated version will be published on this page with a revised effective date.
17. Contact Us
If you have questions about this Privacy Policy or how Tourism Training handles personal information, please contact:
Tourism Training
Email: tourismtrainingbd@gmail.com
Website: https://tourismtraining.academy/
Tourism Training
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