Refund Policy

Effective Date: September 2026

At Tourism Training, we want learners to make their course decisions with confidence. Our eligible learners may request a refund within 30 calendar days from the date of course activation, subject to the conditions set out in this policy.

1. 30-Day Money-Back Guarantee

Tourism Training offers a 30-Day Money-Back Guarantee for eligible course enrollments.

The refund period begins on the date the learner's course is activated, not necessarily the date on which payment is made.

A refund request must be submitted within 30 calendar days of course activation.

2. Refund Eligibility

To request a refund, the learner must:

• Submit the request within 30 calendar days of course activation.
• Provide sufficient information to identify the enrollment.
• Submit the request through an official Tourism Training contact channel.
• Comply with any specific refund conditions clearly communicated for the applicable course, package or promotional offer.

Tourism Training may verify the enrollment and payment information before processing a refund.

3. Refund Request

A refund request should include:

• Learner's full name
• Registered email address or phone number
• Course or program name
• Enrollment/order information, where available
• Reason for the refund request

Refund requests may be submitted by contacting:

Email: tourismtrainingbd@gmail.com

4. Course Access After Refund Approval

Once a refund is approved, access to the refunded course or program will be discontinued.

The learner will no longer be entitled to access the applicable:

• Course lessons
• Assessments
• Downloadable course materials
• Course-specific resources
• Certificate associated with the refunded enrollment
• Other benefits specifically associated with that enrollment

5. Certificates After a Refund

If a certificate has already been issued in connection with an enrollment that is subsequently refunded, Tourism Training may cancel or invalidate that certificate and update its certification records accordingly.

A learner who receives a refund may not continue representing the refunded enrollment as a completed Tourism Training certification.

6. Refund Processing

After a refund has been approved, Tourism Training will initiate the refund through the applicable payment method or payment channel (such as bKash merchant refund).

The time required for the refunded amount to reach the learner may vary depending on the payment provider, bank, mobile financial service or other financial institution.

Tourism Training is not responsible for delays caused by third-party payment providers after the refund has been initiated.

7. Promotional Offers and Special Terms

Courses or programs offered through special promotions, bundles, discounts or limited-time campaigns may have additional refund conditions.

Where specific refund terms are clearly communicated to the learner at the time of purchase, those terms will apply to that particular offer.

8. Non-Eligible Refund Requests

A refund request may not be approved where:

• The request is submitted after the applicable 30-day refund period.
• The enrollment or payment cannot be verified.
• The request does not satisfy the applicable refund conditions.
• A refund for the same enrollment has already been processed.

9. No Transfer of Refund Rights

A refund applies to the original learner and enrollment. Refund rights may not be transferred to another person unless Tourism Training expressly agrees otherwise.

10. Changes to This Refund Policy

Tourism Training may update this Refund Policy from time to time.

Any updated version will be published on this page with a revised effective date.

The terms applicable to an enrollment will generally be those communicated to the learner at the time of purchase, subject to applicable law and any specific terms of the applicable offer.

11. Contact

For refund-related questions or requests, please contact:

Tourism Training
Email: tourismtrainingbd@gmail.com
Website: https://tourismtraining.academy/

Tourism Training
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